Ronnie Sunny

About Ronnie Sunny

Working with the Salesforce practice of TCS, enabling clients digitize and optimize their operations using Salesforce.~ 6 years of experience from working with leading Automobile OEMs for multiple product lines and business teams to pivoting to IT to focus on the use of Technology as an enabler for superior Sales and Customer Service experience.~ 5X Salesforce Certified Professional - Salesforce Business Analyst, Salesforce Administrator, App Builder, Service Cloud and Field Service Lightning.~Led various digital initiatives for the field sales team including adherence to Performance metrics, adoption of mobile CRM application, virtual demos and telematics dashboard.~Obsessed on identifying customer pain points and offering the right solution of products and services with scalability, user experience and automation as focus areas.~Exposure to Sales across channels – direct sales, key account management, channel sales and online sales.~Cross functional experience working with Marketing, Customer Service, Product development and manufacturing teams.~Data driven approach, using data points to measure, evaluate and formulate effective solutions.

Experience

1. Salesforce Business Analyst

   Tata Consultancy Services

   Oct 2021 — Present · Chennai, IN

   Salesforce Business Analyst liaising between the Product Owner and Development team by Requirement elicitation, Solution Design and Incorporating customer feedback.\\\\n~ Used Out-of-the-Box functionalities to develop Proof of concept for complex use cases to enable incremental feedback and managing client expectation.\\\\n~ Highlighted and promoted adoption of newly developed enhancements through feature Demonstrations.\\\\n~5X Salesforce Certified Professional - Salesforce Business Analyst, Salesforce Administrator, App Builder, Service Cloud and Field Service Lightning.\\\\n~ Adept in following process and a strong believer of collaboration empowered by Agile Methodology.\\\\n~Methodical documenter of work and knowledge articles leveraging tools like JIRA, Confluence and MS Excel.\\\\n~Strong stake holder management skills focused on driving client requirements and meeting project timelines.\\\\n~Hands on configuration setup experience including but not limited to User management, Profiles, Permission sets, Custom Flows, Validation rules, Email2case, Duplicate rules, Custom Object and Custom Fields, Test Class debugging, Reporting and Monitoring.\\\\n~Worked closely with Salesforce Technical and Solution Architects to facilitate effective solutions in various projects.\\\\n~ Worked on Release note, User Guide and Functional documentation for end user training and communication.\\\\n~Developed Test case scenarios and Test scripts for SIT and UAT and worked hand-in-hand with the Testing team.\\\\n~ Hands on experience with CI / CD process and use of VS Code and Bitbucket.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Department of Mechanical Engineering at Federal Institute of Science And Technology

  Bachelor of Technology (B.Tech.), Mechanical Engineering

  2010 — 2014

• Kendriya Vidyalaya

  12th, Sceince

  1998 — 2010

• Loyola Institute Of Business Administration

  Master of Business Administration (M.B.A.), Marketing and Operations

  2015 — 2017