Ronnie Slach
Service Delivery Manager | ITIL & ITSM Leader | Driving AI-Powered Automation & IT Operations Optimization | Technical Project & Team Management
- Role
- Senior Manager at HCLTech
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ronnie Slach
Digital Workplace and AI Enablement Leader with nearly two decades of experience driving…
Experience
Senior Manager
Jan 2022 — Present · Stockholm, SE
Responsibilities & Contributions• Lead the end-to-end delivery of IT infrastructure, AI, and automation projects, ensuring adherence to budget, timeline, and quality standards.• Spearhead the adoption of Generative AI (GenAI), machine learning, and intelligent automation to optimise IT operations, enhance risk management, and prevent service disruptions.• Drive data-driven decision-making by implementing AI-powered IT Service Management (ITSM) tools for predictive monitoring, incident analysis, and SLA management.• Collaborate with cross-functional teams including automation engineers, data scientists, and business stakeholders across Stockholm, Helsinki, and Copenhagen to align AI initiatives with business goals.• Mentor and manage a global team of 80+ IT and AI professionals, fostering innovation, high performance, and continuous professional development.• Present AI strategies, transformation roadmaps, and operational insights to senior leadership and C-level stakeholders, demonstrating clear ROI and business impact.• Champion Agile ways of working and ITIL V4 practices to enhance adaptability and service reliability.Key Achievements• Delivered AI-powered automation solutions reducing incident resolution time by 40%.Led predictive system monitoring initiatives preventing critical outages.• Achieved zero financial credits last fiscal year by maintaining SLA excellence.• Delivered AI-powered predictive monitoring that reduced critical service incidents by 40%, improving system availability and customer satisfaction.• Implemented GenAI-based knowledge management and intelligent automation, cutting resolution times and improving SLA compliance across regions.• Achieved zero financial penalties in the last fiscal year by maintaining exemplary SLA performance and risk mitigation.• Introduced AI-driven incident analytics, enabling proactive detection of anomalies and trend-based problem resolution.
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