Ronnie Shefard
Sr. Manager - Customer Success at Altudo | Simplifying collaboration and increasing productivity with Asana | Ex-CleverTap
- Role
- Senior Manager - Customer Success at Altudo
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ronnie Shefard
Customer Success Strategist | SaaS Growth Enabler | Asana & Martech SpecialistI’m a results-driven Customer Success professional with 5+ years of experience managing high-value SaaS portfolios across Asia and the US, with a sharp focus on retention, expansion, and customer satisfaction.Currently leading a $1M+ ARR portfolio at Altudo for Asana’s enterprise customers, I ensure clients achieve their desired outcomes through tailored onboarding, deep engagement, and seamless renewals. I’ve delivered a 16% renewal increase, driven 4% revenue growth, and improved CSAT from 2.7 to 4.1—all while sustaining net profit margins above 30%.At CleverTap, I managed a $2.2M portfolio, reduced churn by 31%, and consistently delivered NPS scores above 40+. My strength lies in simplifying complexity for clients and aligning SaaS products to business objectives using data-backed strategies. Core Competencies:Portfolio & Stakeholder Management (Asia + US)Enterprise Onboarding & Implementation (Asana)Retention, Upsell & Expansion Strategy (10–15% QoQ)Success Planning | Churn Prevention | CSAT/NPS OptimizationCollaboration with Product/Support/Pre-Sales teams
Experience
Senior Manager - Customer Success
Jul 2024 — Present · Gurugram, IN
Managing around 80+ client with an ACV of 1.4Mn USD across entire Asia.Product- AsanaIndustries- Gaming, Media and entertainment, Manufacturing, Pharma and Martech.KPIA) Maintaining Customer retention rate and Net revenue retention (NRR) above 90%.B)Customer satisfaction (CSAT) scores above 4 throughout.C)Adoption and engagement metrics via Pas score which is maintained between 60-70% Q-O-QD) Growth in customer accounts (upsell and cross-sell)- Upselling my BOB with an average of 10% Q-O-Q.
Education
SDA Bocconi
Master of Business Administration
SDA Bocconi Asia Center
International Masters In Business
2020 — 2022
Agnel Charitable Trusts Fr Conceicao Rodrigues Institute of Technology Sector 9-A Vashi Navi Mumbai 400 703
Mechanical Engineering, Mechanical Engineering
2014 — 2018
Mumbai University
Bachelor of Engineering, Mechanics
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