Ronnie Rogers
- Role
- Service Desk Technical Support T1 & T2 at HCLTech
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Service Desk Technical Support T1 & T2
Apr 2013 — Present
Provide 1st\\2nd level technical and customer support via phone, web submission or email. Monitor all customer support calls in the call tracking system, return calls from customers, as well as enter new problems or requests into the call-tracking database. Open tickets and escalate problems to appropriate groups outside the Service Desk when necessary. Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. I’ve upgraded new software, install Windows patches & other tasks were accomplished through updated a single object located within an AD forest or tree. I was also capable to grant or remove access at the user level for one or many applications or file structures. Evaluate documented resolutions, analyze trends, develop, and improve processes and procedures that are efficient and restore customer services quickly.
Skills
- Operating Systems
- Xp
- Hardware
- Troubleshooting
- Information Technology
- Networking
- Software Installation
- Servers
- Windows Xp
- Active Directory
- Windows 7
- Citrix
- Access
- Help Desk Support
- Software Documentation
- Technical Support
- Computer Hardware
- Laptops
- Technical Recruiting
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.