Ronnie Cooley
Master of Business Administration - MBA at Grand Canyon University (in pursuit)
- Role
- Customer Care Manager Sr Qualified Individual at LendingTree
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Ronnie Cooley
Synchrony: Have assisted with launching Fraud Operations in the Charlotte site in…
Experience
Customer Care Manager Sr Qualified Individual
Oct 2002 — Present · Charlotte, NC, US
Senior Qualified Individual [part-time](Mar 2010 – present) Maintain mortgage loan originator / broker licensing education and testing requirements in numerous states Customer Care Manager (Oct 2005 – Mar 2010) Manage a team of 25-30 CSRs who interact with customers via inbound calls, outbound dialer, email, and live chat Develop initiatives (i.e. competitions, incentive structures, etc) in order to improve performance to meet business goals Develop analytical tools for management to use as an aid in coaching employees more efficiently and effectively, having a correlative impact on business resultsAssociate Marketing Manager GetSmart.com Div.(Feb 2005 –Oct 2005) Development and growth of ancillary financial products Manage direct relationships with outside vendors Assist with the design and implementation of online content, media, etc. Customer Care Team Lead (Feb 2004 – Feb 2005)Customer Care Consultant (Oct 2002 –Feb 2004)
Education
Gaston College
Associate of Science (AS), Information Technology
1998 — 2002
Grand Canyon University
Master of Business Administration - MBA, Master's of Business Administration & MS in Corporate Leadership
2018 — 2021
American InterContinental University
Bachelor of Applied Science (BASc), Information Technology
2002 — 2003
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