Ronnel I. C. Alfred

About Ronnel I. C. Alfred

When I was a kid, I heard “nice guys finish last”, but fortunately, I never believed it!…

Experience

1. Desktop Support Technician

   Mta Inspector General

   Sep 2024 — Present · New York, NY, US

   Technical Support: Provide day-to-day troubleshooting and support for hardware, software, and peripheral devices to ensure smooth operations for staff members. • System Maintenance: Perform regular updates, patches, and maintenance on workstations and operating systems to keep them secure and up-to-date. • User Account Management: Handle tasks related to user access, including creating, modifying, and deactivating user accounts in Active Directory and other internal systems. • Hardware Deployment: Set up, configure, and deploy new laptops, desktops, and other devices as part of onboarding or device replacement procedures. • Incident Management: Monitor and respond to support tickets through the office’s ticketing system, ensuring timely resolution of issues. • Network Troubleshooting: Diagnose and resolve basic network connectivity issues, including VPN support, wireless network access, and remote work configurations. • Data Backup & Recovery: Assist with implementing backup solutions and recovering lost or corrupted data in case of hardware failures or system issues. • Software Installation: Install, update, and configure software applications required by office staff, ensuring they have the necessary tools for their roles. • Peripheral Management: Set up and maintain printers, scanners, and other office peripherals, addressing issues like paper jams or driver problems. • Security Compliance: Ensure all systems adhere to security policies, including enforcing password policies, managing antivirus software, and applying security updates.

Education

• CUNY New York City College of Technology

  Bachelors

  2009 — 2013

• Streetwise Partners

  Business Work Ethics, Work Force Preparedness, Microsoft Office Skills,

  2010 — 2010

Skills

• Css
• Html5
• Php
• Wordpress
• Web Site Production
• Javascript
• E-Commerce
• Strategic Planning
• Web Development
• Computer Hardware
• Microsoft Office
• Microsoft Excel
• Networking
• Training
• Operating Systems
• Microsoft Word
• Sales
• Access
• Troubleshooting
• Retail
• Inventory Management
• Web Design
• Graphic Design
• Advertising
• Visual Studio
• Strategy
• Team Leadership
• Social Media
• Leadership
• Social Networking
• Blogging
• Customer Service
• Powerpoint
• System Administration
• Leadership Development
• Public Speaking
• Sharepoint
• Outlook
• Event Planning
• Facebook