Ronneika Marshall

Social Services Representative @Dc Department Of Human Services

US

Successfully conducted in-depth database research to retrieve and compile comprehensive client service and benefit histories, resulting in an evidence repository that streamlined the verification process for residency, identity, and employment. • Demonstrates exceptional expertise in the navigation of complex medical and SNAP processing procedures, enabling me to provide clear and concise guidance to clients, resulting in a 25% decrease in customer inquiries related to client benefits. • Effectively manage multiple caseloads and projects simultaneously, consistently meeting, or exceeding project deadlines while maintaining a high level of accuracy in resources in case processing. • Assume leadership responsibilities by facilitating team meetings in the absence of my supervisor, ensuring seamless communication and coordination among team members, which resulted in uninterrupted case processing. • Manage front desk staff and de-escalate any conflict staff members may have with customers. • Conducted database research to gather clients\' service and benefit history to coordinate any evidence clients may attest to including residency, identity, and employment.

Salesforce Talent Alliance Career Cohorts

Salesforce Certified Associate, Salesforce Certified Administrator

University of the District of Columbia

Bachelor of Information Technology, Computer Science

Ballou STAY

High School Diploma