Ronnee Hilton

Customer Service Representative @Ontellus

Las Vegas, NV, US

Assist customers via SalesForce across multiple communication channels (phone, email, and chat), ensuring their questions and concerns are addressed promptly and accurately while also meeting or exceeding key performance indicators (KPIs)Engage in clear, courteous, and professional communication with customers and colleagues to facilitate understanding and resolve inquiries efficiently.Use patience and empathy to de-escalate difficult customer interactions and guide them toward positive solutions.Identify and capitalize on appropriate opportunities to cross-sell or upsell services that align with customers\' needs and enhance their experience.Ensure accuracy and attention to detail in all customer interactions to deliver quality work. Utilize Microsoft 365, SalesForce, RingCentral, and remote desktops to perform duties efficiently and effectively.Adhere to company policies regarding Protected Health Information (PHI) and HIPAA, maintaining strict confidentiality and compliance.

University of Phoenix

Graduate Certificate, Accounting

Capella University

Master's degree, Human Resources Management and Services

University of Phoenix

Bachelor's degree, Business