Ronnee Hilton
Results-Oriented Professional | Customer Service Specialist
- Role
- Customer Service Representative at Ontellus
- Location
- North Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Ronnee Hilton
With a solid experience in financial reporting, team leadership, and operational…
Experience
Customer Service Representative
Aug 2025 — Present · Las Vegas, NV, US
Assist customers via SalesForce across multiple communication channels (phone, email, and chat), ensuring their questions and concerns are addressed promptly and accurately while also meeting or exceeding key performance indicators (KPIs)Engage in clear, courteous, and professional communication with customers and colleagues to facilitate understanding and resolve inquiries efficiently.Use patience and empathy to de-escalate difficult customer interactions and guide them toward positive solutions.Identify and capitalize on appropriate opportunities to cross-sell or upsell services that align with customers\' needs and enhance their experience.Ensure accuracy and attention to detail in all customer interactions to deliver quality work. Utilize Microsoft 365, SalesForce, RingCentral, and remote desktops to perform duties efficiently and effectively.Adhere to company policies regarding Protected Health Information (PHI) and HIPAA, maintaining strict confidentiality and compliance.
Education
University of Phoenix
Graduate Certificate, Accounting
Capella University
Master's degree, Human Resources Management and Services
University of Phoenix
Bachelor's degree, Business
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.