Ron Muhawa
- Role
- Network Engineer Ii Global Voice Operations at United Airlines
- Location
- Naperville, IL, US
- LinkedIn followers
- 500 followers
About Ron Muhawa
Customer focused, results driven team player with a deep understanding of Information…
Experience
Network Engineer Ii Global Voice Operations
Mar 2018 — Present
Responsible for the configuration, implementation, and maintenance of the Enterprise VOIP infrastructure to include Cisco Unified Communications Manager, Unity, Presence, Call Center (global automatic call distribution environment) and Jabber, Nice and Verint call recording applications.Avaya to Cisco migration project support.Report and track circuit (T1s, T3s, PRI) issues to carrier teams (AT & T, Verizon, CenturyLink) for swift resolution to network outages, MTTR and RFOs.Incident Management, Request Management, Asset Management, Problem Management, Change Management.Efficiently collaborate with other technology teams for rapid incident resolution.
Education
DeVry University
Bachelor of Science, Technical Management 2008
2006 — 2008
Computer Systems Institute
Microsoft and Cisco Networking
2009 — 2010
Truman College
Associate of Arts, Business Administration 2004
2001 — 2004
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