Ron Knight

About Ron Knight

Ron Knight | r••••••••@yahoo.com 51••••••30As a visionary leader in customer success and professional services, I excel in orchestrating transformative digital solutions that align with core business strategies to drive exceptional value. With a proven history of managing substantial P & Ls and leading high-caliber teams, I leverage my expertise in cloud technologies and SaaS to enhance customer experiences and foster long-term partnerships. My strategic approach to project management and operational excellence has consistently resulted in on-time delivery, revenue growth, and high customer satisfaction. Committed to innovation and continuous improvement, I empower organizations to achieve their objectives through meticulous process optimization and resource planning. My leadership is defined by the ability to build and mentor teams that thrive on creativity and learning, ensuring that every project not only meets but exceeds business and performance metrics. Proven success in the technology and software industry (Saas) with a strong record of orchestrating revenue growth, business profitability, and organizational transformation. Proven success in leadership positions leading highly complex enterprise-level strategic and operational initiatives. Recognized leadership ability in motivating large cross-functional, distributed and virtual teams, building consensus, driving decisions, and earning the trust of leaders and associates. EXPERTISE Strategic Leadership | Team Management | Professional Services | Customer Success | Relationship Building | Engagement Management | Operations | Consulting Services | Service Delivery Excellence | Portfolio / Project Management (PMO)| Financial management and budgets (P&L)| Cloud Solutions (Saas)| Strategic Thinking | Escalations Management | Change/Transformation Management | Team Building | Talent Management | Negotiations | SOWs and Contracts | Resource Management | Process Improvement | Forecasting | Customer Relationship Management (CRM)| Digital Transformation | Cross-functional Teams | Governance | Revenue Growth | Strategic Business Managment PROFESSIONAL SKILLS Business acumen and Executive presence | Creative Problem Solving and Analytical skills | Technology background | Building relationships | Structured communication and Interpersonal skills | Presentation, Executive Briefing, Public Speaking skills | Self-driven, entrepreneurial qualities | Creative, innovative, results-driven

Experience

1. Executive Director

   TTEC Digital

   Jun 2025 — Present

   Collaborate with and influence executive business leadership, building strong relationships and trust, to deliver technology and digital solutions that directly deliver business strategy and value.• Drive customer digital experiences through strategic alignment with new and existing customers to ensure long-term relationships leveraging cloud solutions (SaaS/CCaaS – Microsoft Dynamics).• Manage global practice revenue forecasts, P&L ($55m), and gross profit.• Lead the Project Management Office through project delivery excellence and governance.• Lead large teams in matrixed and complex environments to accomplish company-wide initiatives, most recently establishing a global framework for client delivery. • Act as a senior point of contact for clients, resolving escalations and aligning expectations.• Improve Practice execution through owning and implementing continuous process improvements.• Continuously ensure appropriate processes, personnel and required technology capabilities are in place to meet business availability and performance service level agreements (capacity planning and staffing).

Education

• Capella University

  Master of Business Administration - MBA, Business Administration and Management, General

• Chapman University

  BS, Computer Information Systems. Minors in Business Administration and Computer Science

• Golden West College

  AA, Business

Skills

• IT Service Management
• Enterprise Software
• Cloud Computing
• Professional Services
• Outsourcing
• Vendor Management
• Leadership
• Program Management
• Saas
• Resource Management
• System Deployment
• Data Center
• Service Delivery
• Process Improvement
• Global Delivery
• Project Portfolio Management
• Contract Negotiation
• Contract Management
• Operations Management
• Pmo
• Information Technology
• Organizational Leadership
• Cross-Functional Team Leadership
• Corporate Governance
• Executive Management
• Business Strategy
• Team Leadership
• Strategic Partnerships
• Partner Management
• Sales Operations
• Strategic Planning
• Team Building
• Solution Selling
• Solution Implementation
• Operational Planning
• Financial Analysis
• Financial Forecasting
• Human Resource Development
• Performance Management
• Performance Improvement