Ronit Singh
CSPO| Customer Success Manager| Onboarding Specialist | Account Manager | SaaS, HaaS
- Role
- Customer Success Manager at Diligent
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ronit Singh
I am a Customer Success Manager at Diligent, a leading GRC solutions provider for various industries and geographies. I hold a CSPO certification and a BE degree in Computer Engineering from the University of Pune.My role is to empower clients to achieve their business objectives through our innovative products and services. I offer personalized support, guidance, and training throughout their customer journey, from onboarding and implementation to account management and retention. I leverage my extensive expertise in Customer Satisfaction, product management, and account management to deliver value-added services that boost product adoption and enhance customer satisfaction. I collaborate with cross-functional teams like sales, marketing, engineering, and operations to provide feedback and insights that drive product enhancements and ensure customer success. I have successfully managed a portfolio of more than 100+ key customers, increasing their CSAT scores and ROI through strategic consulting and customer success plans. I have also conducted regular EBRs with key decision-makers, addressing their pain points and recommending solutions.
Experience
Customer Success Manager
Apr 2024 — Present · Bengaluru, IN
Education
Savitribai Phule Pune University
Bachelor of Engineering - BE, Computer Engineering
2012 — 2016
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