Ronik J. Paul

About Ronik J. Paul

I am a growth-focused business leader with 10+ years of experience driving P&L ownership, business scale-up, and customer experience transformation across EdTech, SaaS, and Healthcare. My career has been built on creating measurable impact from sustaining 90-95% retention in competitive markets to consistently delivering 15-20% QoQ growth.At upGrad, I’ve led initiatives that generated ~250Cr in repeat & referral revenue (30% of total B2C business), scaled affiliate partnerships from 50L to 3.5Cr and boosted profitability by 15% QoQ. By combining strategy, analytics, and cross-functional leadership, I’ve improved engagement by 20% and streamlined operations through CRM automation.Before upGrad, I spent 6+ years at Practo, where I scaled digital healthcare operations, launched the online consultation platform during COVID-19, and maintained 95% recurring revenue retention while onboarding marquee clients such as Apollo, Fortis, and Metropolis. These experiences shaped my ability to drive growth in fast-paced, customer-centric environments.I am passionate about building high-performing teams, leveraging data-driven decision-making, and designing customer-first strategies that create sustainable growth. Always open to connecting and exchanging ideas on business strategy, growth, and CX leadership.

Experience

1. Senior Manager Ii - Business Operations & Growth Strategy

   upGrad

   Apr 2025 — Present · Mumbai, IN

   Scaled affiliate channel from INR 50L to INR 3.5Cr, expanding B2B partner network.• Delivered 15% QoQ profitability growth through revenue optimization & resource planning.

Education

• University of Mumbai

  Bachelor’s Degree, Electronics & Telecommunication ( EXTC )

  2011 — 2015

Skills

• Event Planning
• Customer Service
• Management
• Microsoft Office
• Leadership
• Microsoft Excel
• Event Management
• Employee Relations
• Strategic Planning
• Teamwork
• Team Management