Roni Aviv
Customer Success | Business & Operations | Driving Growth
- Role
- Customer Success Manager at Easydo
- Location
- Hoboken, NJ, US
- LinkedIn followers
- 500 followers
About Roni Aviv
Experienced professional with a robust background in business-oriented roles across various tech sectors, offering a proven track record of delivering impactful results in dynamic environments.I excel in nurturing client relationships, driving upsells, and preventing churn while significantly boosting revenue. Known for an entrepreneur mindset, creativity, a \"think big\" attitude, and a high motivation. My strengths lie in kickstarting projects from the ground up, rallying teams, and executing tasks with a proactive \"can-do\" approach.
Experience
Customer Success Manager
Jan 2024 — Present
Managing customer lifecycle from onboarding to ongoing success and retention.* Driving customer adoption and satisfaction through proactive identification of opportunities, upsells, and cross-selling tailored solutions.* Leveraging AI technology to optimize internal and client-facing workflows and enhance customer satisfaction and sales performance.* Identifying accounts at-risk and executing retention strategies to prevent churn.* Collaborating with internal functions including Sales, Product, and Development to ensure customer feedback is effectively integrated.* Utilizing customer management systems (CRM) and analytics tools to streamline processes and measure customer success KPIs.
Education
Wine & Spirit Education Trust
Level 2 Award in Wines
Ruppin Academic Center
Academic Assistant, Marketing
2017 — 2022
Digitalent - Be a talent in a digital world
PPC Campaign Manager Course
2016
Ruppin Academic Center
Bachelor's Degree, Business Administration - Marketing Management
2012 — 2015
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