Roni Pagning
IT Support Specialist @Medtronic
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WORK HISTORY
IT Support Specialist @Medtronic
MN, US
Provide Tier 1–2 Desktop Support in an enterprise environment, delivering professional technical assistance to end users while supporting daily IT operations in a fast-paced corporate setting.Support Windows 10/11 users with hardware, software, and network issues including login errors, application failures, VPN/Wi-Fi connectivity, printers, and peripherals. Manage Active Directory tasks such as user creation, password resets, account unlocks, group membership, onboarding, and offboarding. Provide Microsoft Office 365 support (Outlook, Exchange, Teams, OneDrive, SharePoint).Assist with laptop imaging, deployments, asset tagging, and new-hire workstation setup. Perform hardware troubleshooting and replacements (laptops, monitors, docking stations, keyboards, RAM/SSDs). Use PDQ Deploy for software deployment and patching, and ADManager Plus for user lifecycle management. Deliver remote support via RDP, Quick Assist, and Teams while following ITIL-style ticket workflows.Troubleshoot TCP/IP, DNS, DHCP, Ethernet, wireless, and VPN issues. Maintain inventory records, document solutions, and contribute to knowledge base articles. Collaborate with senior technicians to escalate complex problems and apply cybersecurity best practices including least-privilege access and endpoint awareness.Technical EnvironmentActive Directory | Office 365 | Outlook / Exchange | Teams | OneDrive | SharePoint | PDQ Deploy | ADManager Plus | Windows 10/11 | VPN | TCP/IP | DNS | DHCP | Printers | Hardware Deployment | Remote Support Tools | VMware (home lab)| Windows Server 2019 |
EDUCATION
Faculty of science , University of Douala Cameroon
Bachelor's degree, Physics
University of Maryland Global Campus
Bachelor's degree, Cybersecurity Technology
Prince George's Community College
Associate of Science - AS, Information Technology
ABOUT RONI PAGNING
Motivated IT Desktop Support Specialist and Cybersecurity Technology student with hands-on experience providing Tier 1–2 technical support in enterprise environments. Skilled in troubleshooting Windows systems, Active Directory user management, Office 365 administration, hardware deployment, and remote support.Currently pursuing a Bachelor’s degree in Cybersecurity Technology (May 2026) with an Associate of Applied Science in Information Technology. Experienced supporting end users in fast-paced environments through internships and home lab projects, including Active Directory, virtualization, networking, and security fundamentals.Known for strong problem-solving skills, clear communication, and a passion for continuous learning. Seeking opportunities to grow within IT support, systems administration, or cybersecurity while delivering excellent customer service and technical solutions.
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