Roney Dutta
Sr Servicenow Developer Consultant @iVision Consulting
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WORK HISTORY
Sr Servicenow Developer Consultant @iVision Consulting
Integrated ITOM with CMDB and ITSM modules, ensuring data accuracy and consistency across systems while automating service discovery and mapping processes to enhance operational efficiency.Spearheaded the end-to-end implementation of ServiceNow SPM, integrating Agile Development, Project Portfolio Management (PPM), Application Portfolio Management (APM), and Demand Management to align with organizational objectives.Incorporated Agile methodologies into SPM, enabling teams to adopt Scrum and Kanban practices for improved project execution, tracking, and delivery.Designed and configured Import Sets to efficiently migrate large volumes of external data into ServiceNow, maintaining data accuracy and integrity across multiple environments.Developed and managed Transform Maps to map and transform data from diverse sources into ServiceNow tables, ensuring alignment with business requirements and data model standards.Leveraged Business Rules and Script Includes to automate data transformations, optimize workflows, and enforce custom validations during data imports.Created integration workflows using ServiceNow Integration Hub to automate data synchronization and streamline system interoperability across platforms.Developed custom Integration Hub connectors and scripts to enable seamless integrations with third-party systems, ensuring smooth data exchange.Built custom Service Portal widgets using AngularJS, HTML, CSS, and JavaScript to create dynamic, interactive portals tailored to organizational needs.Collaborated with stakeholders to design user-centric portals, focusing on accessibility, usability, and seamless navigation to enhance user satisfaction.Integrated Service Portal with ITSM, ITOM, and external systems, ensuring consistent and accurate data flow across platforms while automating critical processes.
EDUCATION
University of Calcutta, Kolkata
Bachelor's degree
ABOUT RONEY DUTTA
Senior ServiceNow Developer / Consultant - US Citizen
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