Rondell Veney

About Rondell Veney

Retired military professional and Microsoft Certified Azure Solutions Expert with over 15…

Experience

1. Support Escalation Engineer - Azure Rapid Response Iaas

   Microsoft

   Nov 2020 — Present

   Providing outstanding and a high-level technical support experience to Microsoft’s business customers. • Problem identification to full resolution of cases as well as owning and managing them over the Phone and Web. • Transferring cases to colleagues, subject matter experts, or escalating to Engineering (Product Groups) and Management as needed. • Providing technical support to Azure customers by resolving technical issues in regards to Azure Infrastructure: Troubleshooting VM Deployments, Can’t RDP/SSH, Performance degradation, Unexpected Restarts, Can’t start/stop/restart a deployment, Storage Issues, Migration from Azure Service Manager to Azure Resource Manager(ASM to ARM), and Portal (Blade errors, Metrics not displaying) related issues. • Assist in modeling, analysis, planning, and coordination between systems to improve reliability and supportability of product and to reduce time to solve cases. • Monitor and test systems to identify root cause-based solutions and ensure better prod • Completed a 13-week Microsoft Exploring Management program, which covered the following topics: 1. EM-MIR - Growth Mindset 2. EM-MIR - Leading Diverse and Inclusive Teams - Hybrid Workplace Best Practices 3. EM-MIR - Coaching your team. EM-MIR - Career Development at Microsoft LC 5. EM-MIR - Talent acquisition and retention 6. EM-MIR - Empower Your Team and Delegation 7. EM-MIR - Performance Philosophy 8. EM-MIR - Rewards and Recognition, Assessing Impact and Promotions 9. EM-MIR - Having Difficult Conversations/Managing Conflict Skills LC 10. Exploring Management: Making It Real FY23

Education

• East Carolina University

  Information Technology

• Tidewater Community College

  VMware Academy

  2016

• Tidewater Community College

  ITN 106 Microcomputers

  2016

Skills

• Vmware View
• Troubleshooting
• Vmware Vsphere
• Comptia a+ Certification
• Whatsup Gold
• Active Directory
• Information Assurance Vulnerability Compliance
• Networking
• Dod
• Cisco Routers
• Backup Exec
• Computer Hardware
• Mcsa Windows Server 2012
• Navy
• Routers
• Network Security
• Hardware
• Vmware Vcenter
• System Administration
• Windows Server
• Network Administration
• Information Assurance
• One-Net
• Top Secret
• Military Experience
• Switches
• Comptia Server + Certified
• Printers
• Symantec Backup
• Ccna
• Military Operations
• Mcsa
• Servers
• Comptia Security + Certified
• Comptia
• Security
• Comsec
• Security Clearance
• Comptia Network+ Certified
• Software Installation