Ron Decker

About Ron Decker

Military veteran with over 10 years of management experience. Seeking a new role due to recent layoff. Experienced in leading and motivating teams using a hybrid of leadership styles and principles focused on customer experience, accountability, quality, performance-results, innovation, and delegation/empowerment.CLAIMS EXPERIENCE SUMMARY: Claims Leadership, 10+ years Personal Auto, 20 years Property Damage, 20 years Bodily Injury, 15+ years Commercial Auto, 8+ years Litigation, 6 years Homeowners\', 4 years Business Owners Policy (BOP), 4 years General Liability, 3 years Garagekeepers\', 2 yearsSKILLS & TRAITS:Leadership Relationship Building Reporting Data Analysis Research Business Intelligence LEAN Six Sigma Root Cause Analysis Problem Solving Workflow Optimization Metrics and KPIs Operational Processes Change Management Project Management Staff Management Cross-Functional Communication Goal Setting Motivation Training & Development Verbal Communication Driven Mentorship Analytical Accountability Best Practices Team Management Deadline-Driven Process-Oriented Performance Management Ownership Continuous Improvement Hiring / Staffing Policies & Procedures Workload Distribution Forecasting Public Speaking Strategic Planning Process Improvement

Experience

1. Manager Claims Operations - Auto Injury Attorney Repped

   Usaa Inc

   Oct 2025 — Present · Phoenix, AZ, US

   Inspect and review quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively find opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Create conditions for success, remove obstacles, leads and champions change. Achieve optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle critical issues and make appropriate decisions based on the policy. Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert. Hire, develop, and coach claims employees for results delivery. Consistently mentor employees on claims handling and find opportunities to improve overall process and engagement. Ensure risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

Education

• Colorado State University Global

  Master's degree, Management, Organizational Change & Strategic Innovation

  2009 — 2012

• University of Phoenix

  Bachelor's degree, Business Management

  1999 — 2002

• Whittier Law School

  Law

  2003 — 2004

• Community College of the Air Force

  Computer, Network, Switching, and Cryptographic systems

  1995 — 1996

Skills

• Property Damage
• Casualty Insurance
• Legal Liability
• Claims Management
• Management
• Team Building
• Training
• General Insurance
• Claim Investigation
• Subrogation
• Property & Casualty Insurance
• Claims Resolution
• Time Management
• Leadership
• Supervision
• Customer Service
• Business Correspondence
• Liability Analysis
• Commercial Insurance
• Claims Handling
• Insurance
• Casualty
• Interviewing Skills
• Negotiation
• Microsoft Office
• Claim
• Research
• Data Analysis
• Six Sigma
• Process Improvement
• Liability
• Analysis