Ronda Reid

About Ronda Reid

Experienced Medical Executive Leader with a successful track record leading operation complex health system in competitive and challenging markets. Achieving outcomes which have led to national and corporate recognition by Press Ganey and CMS. Excellent interpersonal and invaluable relationship skills, enhancing operational and financial success. A dexterous dedicated leader using data, research, and real time analytics and motivated in surpassing targets. Specializing in turn-around situations, driving critical resource, process, and clinical efficiency. With over ten years of experience as a Director of Emergency Services, I am a dynamic and dedicated leader who drives operational and clinical excellence in complex and competitive healthcare environments. I have successfully led emergency and trauma care services at four locations in Texas and Florida, achieving outcomes that have earned national and corporate recognition by Press Ganey and CMS. I specialize in turn-around situations, delivering cost-effectiveness, resource efficiency, and outstanding performance. At Orlando Health South Lake, I lead a 32 bed ED, serving over patients annually and managing 100 FTEs as direct reports. I communicate clearly and purposefully to inform and influence actions, and encourage open exchange of information between stakeholders. I continuously and actively engage to meet or exceed goals in alignment with organizational objectives, and harness technical skill and knowledge to meet the demands of today\'s complex and evolving healthcare environment. I am accountable for the highest standards of excellence, safety, and service, ensuring quality measures are met and zero preventable errors occur, and providing an incomparable patient experience.

Experience

1. Cno COO

   Caprock Emergency

   Mar 2024 — Present · Bryan, TX, US

   Responsible for planning, organizing and directing the overall operations of Nursing/Patient Care. I maintain performance for all continuous quality improvement activities. I assure the competency of all nursing personnel and maintain efficient and effective departmental operations while remaining compliant with all state, federal, and local regulations laws, standards, and protocols. I oversee all radiology, Lab, EVS, food and outpatient services. I updated facility-wide policies to help optimize care delivery, business development and care optimization for the Caprock Health System.• Identified unnecessary overtime and bonus payments and reduced payroll by 20%. • Improved reporting methodologies for all CMS and NHSN measures in readiness for 2025• Implemented new audit practices to increase pertinent charges and CMS data. • Organized and led an employee skills fair with a 98% attendance over two days. • Increased patient experience from 95%- 99%. • Restructured the performance review process including one-on-ones with all employees.

Education

• The University of Texas at Arlington

  Master Nursing Administration

  2012 — 2014

• Texas Tech University Health Sciences Center

  BSN