Ronda Gordon

About Ronda Gordon

Highly motivated, personable, business professional ready to sharpen project coordinator,…

Experience

1. Patient Care Coordinator

   Mayo Clinic

   Dec 2021 — Present · La Crosse, WI, US

   Expert knowledge of provider and department schedules, effectively coordinating appointments/procedures for patients and providing information and instruction to prepare the patient for their visit. Maximized department efficiency, while enhancing patient satisfaction. Arranging patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area.• Responds to and interacts with a variety of individuals including patients, customers, referring physicians, providers, and family members.• Navigate multiple systems simultaneously.• Accessible and speaking with patients and healthcare professional’s 80 percent of the day.• Established ability to work effectively in a fast-paced team environment, managed difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication.

Education

• Lane Community College

  Associate’s Degree, Computer Science

  1996 — 1998

• DeVry University

  Bachelor’s Degree, Project Management

  2015 — 2018

Skills

• Customer Service
• Customer Satisfaction
• Microsoft Office
• Interviews
• Sales
• Account Management
• Call Centers
• Coaching
• Strategic Planning
• Access
• Program Management
• Analysis
• Leadership
• Management
• Training
• Team Building
• Business Planning
• Time Management
• Invoicing
• Customer Retention
• Customer Relations
• Contract Management
• Continuous Improvement
• Process Improvement
• Business Process Improvement
• Microsoft Excel
• Research
• Project Management
• Business Analysis
• Interviewing
• Customer Experience
• Relationship Building
• Business Development
• Administration
• Team Leadership
• Teamwork
• Negotiation
• Recruiting
• Hiring
• Strategy