Rona Williams Rahlf
Executive Operations Director I Strategic Planning I Management Coaching I Stakeholder Engagement I Customer Experience
- Role
- Customer Experience Manager at Murdock Auto Team
- Location
- Provo, UT, US
- LinkedIn followers
- 500 followers
About Rona Williams Rahlf
As a results-driven leader in automotive retail and executive management, I drive strategic initiatives that enhance customer experiences and achieve measurable business outcomes. I excel at building stakeholder relationships, exemplified by engaging over 500 business leaders and securing in funding for regional growth strategies. My expertise includes negotiating strategic consolidations that reduced operational costs by 20%($3.5 million) and implementing digital media strategies that boosted revenue by 25%($1.2 million).Specialties/Skills:Sales GrowthMarket Share DevelopmentCustomer Experience EnhancementStrategic PlanningBusiness DevelopmentNegotiationTrainingCoachingData AnalysisForecastingStakeholder Engagement
Experience
Customer Experience Manager
Jun 2022 — Present · Lindon, UT, US
Champion white-glove customer experience initiatives across sales and service teams. Identified critical gaps in the customer journey and implemented process improvements to increase customer satisfaction and post-sale support. Customer service scores in service and sales improved 12% and exceed regional scores.
Education
Brigham Young University
Business, Management, Marketing, and Related Support Services
Montana State University Billings
Business, Management, Marketing, and Related Support Services
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