Ronan Alencar
Customer Support Specialist @Deutsches Rotes Kreuz
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WORK HISTORY
Customer Support Specialist @Deutsches Rotes Kreuz
Berlin, DE
Customer Service Operations: Deep understanding of customer service workflows, with the ability to streamline processes, reduce response times in day and night shifts due to emergencies calls and improve overall service quality by implementing operational improvements- Risk Management & Compliance: Knowledge of risk management strategies and compliance requirements, ensuring that operations are conducted in a secure and compliant manner, especially for dealing with healthcare- IT Support & Systems Maintenance: Working knowledge of IT systems related to operations, including troubleshooting, updating systems, and coordinating with IT teams to ensure uninterrupted business processes.
EDUCATION
UNOPAR - Universidade Norte do Paraná
Curso Superior de Tecnologia (CST)
UNOPAR - Universidade Norte do Paraná
Pós-graduação Lato Sensu
ABOUT RONAN ALENCAR
Professional with a robust background in customer service on IT services. Proven ability to integrate cross-functional expertise to deliver seamless customer experiences and optimize business operations. I bridge the gap between customer needs and business objectives, supporting growth through effective solutions. Specialist in Microsoft Products (Windows, Azure, Entra ID/Active Directory, 365 & Office).Languages - Portuguese (Native), English (Fluent) and German (Basic).Email: R••••••••@gmail.com
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