Rona Ulaye

Hotel Accommodation Manager @MGM Muthu Hotels

Ipswich, GB

In charge of the reception daily operation, but still performs check-in and check-out. Providing a visible management presence while on duty.• Act as frontline manager on duty for the hotel, dealing with complaints, problem-solving, disturbances, hotel services, special requests, and any other issues that may arise, and work with management to assess and improve• Inspect premises, public areas, and guest rooms for appearance and cleanliness, reporting any damages and breakdowns, and checking if repairs have been completed• Overseeing hotel health and safety compliance, coordinating with vendors and suppliers, and scheduling visits as required• Reviewing rate variances, monitoring high-balance reports, and closing pending accounts to support accurate finance billing• Replying to guests\' feedback through different review channels online• Preparing a weekly employee roster for proper staff planning with consideration of staff cost• Assisted in the recruitment process and provided training for the new receptionist• Monitoring daily room revenue and collaborating with the Sales Manager and General Manager to develop strategies for increasing daily occupancy and maximizing average daily rate (ADR)

John B. Lacson Foundation Maritime University, Iloilo City

Bachelor of Science (B.S.)