Ronald Tyus
Customer Success Manager | Technical Account Manager
- Role
- Transition Manager at Rackspace Technology
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Ronald Tyus
At Rackspace Technology, my role as Transition Manager revolves around collaborating with…
Experience
Transition Manager
May 2022 — Present · Houston, TX, US
Consult with multiple Mid-Market and Enterprise customers on medium and large transition projects. My responsibilities include integrating timelines across projects, evaluating project progression, identifying resource gaps, and developing risk mitigation strategies.· Partner closely with Account and Product Teams to mitigate churn risk and ensure ongoing customer satisfaction and success. · Review new opportunities and strategic accounts with Customer Success leadership weekly.· Facilitate and support implementation activities, project communications, contract deliverables, project timelines, and revenue materialization.· Partner with internal and external Delivery Teams expedite and support complex implementations and custom builds for high profile customers.· Participate in technology webinars and maintain a deep understanding our service offerings.
Education
Troy University
BS
The George Washington University
Certificate
Skills
- Pre-Sales
- Infrastructure
- Enterprise Management Systems
- Managed Services
- Integration
- Enterprise Software
- Hp
- Service Delivery
- Cloud Computing
- IT Operations
- Software as a Service (Saas)
- IT Operations Management
- Unix
- Vmware
- IT Strategy
- IT Management
- Iaas
- Itil
- Devops
- IT Service Management
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