Ronald Gatewood
IT Director. Information Technology Support Professional with over 15 years of success in mobile and enterprise-wide applications | Speaker
- Role
- Director of User Services at Mississippi State University
- Location
- Columbus, MS, US
- LinkedIn followers
- 500 followers
About Ronald Gatewood
Desktop Support ManagerA proven technology leader offering expertise in managing multiple aspects of infrastructure, hardware, networks, software, and test environments. Specializing in rapid accurate turnarounds and growth within the organization.I am the guy that people call to handle the most complicated challenges. My career is expressed by:Implementing localization standards and technology upgrades to meet university standards. Successfully resolving over 4,676 service requests.Specialties:Human Capital, Customer Service, Team building, Leadership, Coaching, Training, Support process, Career Coaching, Resume building, Service level agreements, Client Liaison, Public Speaking, Presentations
Experience
Director of User Services
Apr 2025 — Present
Directs the user services function within Information Technology Services (ITS), including all phases of customer service, service desk support, user training and support, desktop support, documentation production, service requests, incident tracking and reporting, and marketing. Provides management and leadership for the User Services unit of ITS including budget, personnel, strategic planning, project management, policy administration and operational effectiveness. Assists the Chief Information Officer in providing strategic and operational direction for the University’s information technology services, resources and infrastructure.Investigate and recommend new technologies to support the learning, research and service missions of the University.
Education
Mississippi State University
Doctor of Philosophy - PhD, Educational/Instructional Technology
2013 — 2019
Mississippi State University
Master of Science, Instructional Technology
2009 — 2011
Mississippi State University
Bachelor of Science, Information Technology Services with a minor in General Business Administration
2003 — 2007
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