Ronald Menke

About Ronald Menke

Welcome to my profile page! During my career, I had the opportunity to work in a broad spectrum of managerial roles for great companies and developed strong business acumen, global commercial and IT experience in complex business environments. I am a team-builder, leading by example, and effective communicator to all levels of the organization with a can-do, result oriented attitude known for delivering high quality results while keeping in mind the bottom-line as well as meeting customer requirements and increasing product margins.Being a highly motivated professional with a proven track record of formulating strategic vision and objectives to drive commercial, technology and operational plans, I leverage product lifecycle, marketing and financial initiative design and implementation strategies to grow market share and revenue and to increase efficiency and eliminate waste.These qualifications, knowledge and experience help me to build strong teams and an innovative work environment with open communication, supported by top of the line marketing and sales strategies and outstanding customer support to successfully manage products and services that are delivering sound business performance and financial results. My skills in additional areas of expertise include: INTERPERSONALLeadership | Communication | Team Building | Business Relationship Management | Change Management | Negotiating | PresentationsGENERALStrategic Planning | Business Planning | Product Management | Product Life Cycle | Business Narrative | Product Roadmap Management | Agile, Waterfall and DevOps | Continuous Improvement | Project Management | Budgets | Marketing | Brand Management | Customer Relationship Management | Operational Planning | Flight Schedules | Problem Solving | ConsultingINDUSTRYExtensive knowledge and understanding of Commercial, Operational, Distribution and IT in the Air Transportation industry including Scheduled Service and Charter (ACMI).COMMERCIALBusiness Development | E-commerce | Revenue Management | Pricing | Forecasting | Ancillaries | NDC | Retailing | Marketing | Market Analysis | Analytical Skills | Business Intelligence (BI)| Reporting (KPI’s)| TQMTOOLS and TECHNOLOGIESJIRA | Salesforce | Global Distribution Systems | and many others

Experience

1. Lead Technical Csm - Enterprise

   Travelport

   Jun 2022 — Present · Atlanta, GA, US

   As the Lead Technical CSM, responsible for leading a team of Technical Customer Success Managers in the Enterprise customer group at Travelport. Managing the relationships with the technical and product stakeholders of Enterprise customers, ensuring an aligned strategic direction from a product and technology perspective.• Worked with the customers to achieve their long-term vision through a proactive, strategic, consultative, and insight-driven solutions approach.• Designed and advocated Travelport+ solutions for customers, supporting the journey to full retailing, customized dynamic offers, NDC and One Order by providing Schedule,(dynamic) Pricing and Availability content through API, cache solutions, and AI content curation layer technology.• Led and managed relationships with Enterprise customers’ technical and distribution teams, significant stakeholders, and Travelport internal Product and Airline teams.