Ronald Maldonado
- Role
- Senior Associate Application Production Support Analyst at Cognizant
- Location
- Union City, NJ, US
- LinkedIn followers
- 500 followers
Experience
Senior Associate Application Production Support Analyst
Feb 2018 — Present
Developed SQL queries for reporting, periodic review, data analysis and research purpose. • Provided training to new associates on how to use the systems assigned by management. • Coordinated resolution with multiple teams, project managers and end users. • Scheduled bridge calls with internal resources, client and external vendor to manage high incidents and reduce business impact. • Troubleshooted and resolved application issues escalated by end users. • Read java code logs to analyze errors and perform troubleshooting. • Opened and documented defect incidents. • Followed up post resolution with the clients to assure issues resolved. • Updated and created change management tickets in ServiceNow. • Provided support during new application releases into the production.
Skills
- Javascript
- Crystal Reports
- Business Analysis
- Apache Tomcat
- Sql
- Html
- Microsoft Excel
- C#
- Software Project Management
- Spotfire
- Visio
- Unix
- Microsoft Powerpoint
- Microsoft Office
- Ms Sql Server Studio
- Oracle
- Windows
- Agile Methodologies
- Requirements Analysis
- C++
- Sharepoint
- Eclipse
- Java
- Software Development
- Xml
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