Ronald Lewis
Director of Front Office Operations @Ace Hotel / Atelier Ace
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WORK HISTORY
Director of Front Office Operations @Ace Hotel / Atelier Ace
NY, US
Directed all guest services and front office security for a leading hotel, successfully transforming front office operations at Ace Hotel and enhancing guest services and team performance -• Oversaw the implementation of a new Property Management System (PMS) and a key lock system, improving security and efficiency. • Spearheaded the unionization process, ensuring fair labor practices and a supportive work environment. • Developed comprehensive training programs, resulting in a more knowledgeable and customer-focused staff• Managed a team of 20 union staff, fostering a collaborative and efficient work environment. • Established Standard Operating Procedures (SOPs) to streamline operations and onboard new staff effectively. • Launched a concierge program and improved hotel retail operations, generating an average monthly revenue of $6K.
EDUCATION
St. John's University
Bachelor's degree, Legal Studies, General
SKILLS
ABOUT RONALD LEWIS
Dynamic results oriented operations manager, possessing an extensive background in the hospitality field and a yearning to grow. College educated with strong communication, interpersonal, and organizational skills and a keen ability to multitask a variety of challenges and responsibilities.
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