Ronald Lee
Technical Account Manager - Sme Sales Representatives @Qualys
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WORK HISTORY
Technical Account Manager - Sme Sales Representatives @Qualys
Foster City, CA, US
Managing relationship with Small and Medium Enterprise(SME) customers to ensure highest customers\' satisfaction possible- Retaining and upselling client based quarterly and to ensure proper deployment of new and upsold services- Presenting Qualys solutions to map customers\' security requirement- Negotiating pricing and terms to ensure mutual benefits- Providing recommendation to improve clients\' security program for both on-prem, remote and public cloud (AWS/AZURE/GCP) environment- Resolving all technical issues with tech support and engineering teams- Knowledge of Federal Regulatory Compliance and Auditing Frameworks- Prioritizing features request from customers- Responsible approx 5 million dollars renewal and nearly a million dollars upsell annually- Leveraging Salesforce (Classic and Lightning) to streamline all sales activities
EDUCATION
San José State University
BA Mathematics
The Chinese University of Hong Kong
Master of Science (MSc), Marketing
SKILLS
ABOUT RONALD LEE
2+ Years of experience in selling cloud based software solutions to corporate clients17+ Years of experience system integration project/program management and business developmentFull ecosystem integration for both hardware and software from stage of ambiguity to finished productsManage engineering resource and deliver high quality solutionsRisk management, provide alternatives, tradeoffsWork closely with Telco and OEMs/ODMs to ensure smooth productions Software Integration for complex system for IPTV and Media-Player settop-boxHardware design from concept to final productCustomers and Partners Relationship ManagementFamiliar with product application: IP-STB, Hybrid-STB, OTTs Box, Network MediaPlayer, Digital signage, Smart TVBusiness development among customers: Telco and OEMs/ODMsEngaging new product developments with Telco and OEMs/ODMs
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