Ronald Dorchen
Principle Engineer- Systems Analysis
- Role
- Principal Engineer - Channel Technology at Verizon
- Location
- Greenville, SC, US
- LinkedIn followers
- 500 followers
About Ronald Dorchen
Business professional with 20 plus years in organizational experiences which are Customer Service Leadership, Employee Development, Sales, Information Technology, Project Management, Customer Satisfaction, Budget Management, Auditing, and Consultation. Proven customer resolution skills Driven results achieverAccounting and billing experience Motivational skillsCreative thinker Quality assurance accountabilityAchievementsü Led 100+ Customer Service Team to #4 in the nation overall through April, 2016 ( 22 Centers)ü Created an innovative and improved method of production and order completion that cut labor costs by almost 50% and order accuracy from 88% to 97%ü Simultaneously supervised construction hired and trained staff in Pizza Hut Express and Starbucks franchises within U.S. Play setting records for Revenue Generation
Experience
Principal Engineer - Channel Technology
Jul 2020 — Present · Greenville, SC, US
Education
Strayer University
Master of Business Administration (M.B.A.), Management Information Systems, General
2014 — 2020
Michigan State University
Bachelor’s Degree, Food Systems and Marketing Management
1983 — 1987
Skills
- Troubleshooting
- Microsoft Office
- Sales
- Coaching and Mentoring
- Leadership
- Training Delivery
- Mobile Devices
- Team Building
- Management
- Customer Retention
- Customer Service
- Customer Experience
- Telecommunications
- Team Leadership
- Customer Satisfaction
- Wireless Technologies
- Behavioral Interviewing
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