Ronald Dmello

About Ronald Dmello

Experienced Client Services Account Manager with a demonstrated history of working in the financial services industry. Skilled in Business Planning, Sales, Customer Experience, Business Development, and Market Planning. Strong support professional with a Bachelor’s in Social Work focused in Social Work from College of Social Work Nirmala Niketan 38 New Marine Lines Mumbai - 400 020.

Experience

1. Client Service Account Manager

   JPMorganChase

   Dec 2017 — Present · IN

   Throughout my tenure, my responsibility has been to identify client’s business to predict their needs, provide appropriate solutions, develop & execute strategic client plans, utilize self-service tools to reduce number of client enquiries, and escalate potential risk with client activities.\\\\n\\\\nAs Client Service Account Manager, I build & strengthen partnerships with client as well as internally with Sales, Operations, Product & WSS. Maintain records of all client interactions (e.g. calls, meetings, issues, and proactive communications). Address payment and associated activities to identify efficiencies and cross-sell opportunities.\\\\n\\\\nAs Client Service Manager, I performed analysis of client service inquiries received from Financial Institutions and delivered end-to-end solutions, valuable inputs & self-serve opportunities as a part of the Solution Center Team; facilitated proactive communication with the client to avoid escalations and ensure minimum turn-around time for sensitive matters.\\\\n\\\\nFurther, my emphasis has always been on resolving all escalations from Financial Institutional clients and helping Nodal Officer for escalations received; responsible for service differentiation for top clients and proactive pulse check for managing client escalations.\\\\n\\\\nMoreover, As a part of the APAC Solution Centre Group, I provided current client trends, benchmarked best practices, and advised on better products as per client feedback / needs. Consistently maintained above average client service score for all client feedback received.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• College of Social Work Nirmala Niketan 38 New Marine Lines Mumbai - 400 020

  Bachelor’s in Social Work, Social Work

  2005 — 2008