Ronald D. Myles

Team Manager @TIAA

Plano, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2025 — Present

Team Manager @TIAA

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Frisco, TX, US

Lead and develop high-performing frontline teams supporting clients across retirement and financial services in a highly regulated environment. Accountable for people leadership, operational performance, and client experience while fostering an inclusive, engaged, and performance-driven culture. • Coach, develop, and mentor associates and emerging leaders to strengthen capability, engagement, and readiness for advancement • Drive results across key operational and client experience metrics through disciplined execution and data-informed coaching • Translate enterprise strategy into clear priorities, expectations, and development plans for frontline teams • Partner cross-functionally to align frontline execution with business priorities, risk management standards, and service excellence • Foster a people-first, inclusive culture that balances accountability with support and enables sustainable performance • Contribute to broader culture, engagement, and inclusion initiatives beyond the immediate team

EDUCATION

2001 — 2003

Kilgore College

Associate's Degree

2004 — 2012

University of North Texas

Bachelor’s Degree, Sociology and Political Science

SKILLS

Sales ManagementCustomer ServiceAccount ManagementSalesNegotiationCoachingCall CenterSolution SellingOutlookCustomer SatisfactionCustomer RetentionContract NegotiationCold CallingFinancial AnalysisDirect SalesMicrosoft ExcelNew Business DevelopmentTelecommunicationsMicrosoft OfficeBankingSalesforce.comData EntryInventory ManagementCustomer AcquisitionMicrosoft WordRelationship ManagementStrategic PlanningRecruitingAccessCustomer ExperienceWirelessSales PresentationsPublic SpeakingBusiness DevelopmentSales ProcessTeam BuildingPricingEvent PlanningMortgage LendingPowerpoint

ABOUT RONALD D. MYLES

Ronald Myles Jr. is an enterprise-focused financial services leader with 20 years of experience across banking and retirement services, including more than a decade at TIAA. He is known for developing leaders, strengthening organizational culture, and delivering client-centered results in highly regulated environments.As a Team Manager in TIAA’s National Contact Center, Ronald leads with an enterprise mindset—driving performance, building leadership capability, and aligning operational execution to broader business priorities. His leadership philosophy centers on inclusive leadership, operational discipline, and intentional talent development as drivers of sustainable performance.Ronald plays an active role in shaping culture and engagement across the organization, serving as the Frisco Business Resource Group Site Lead, representing nine BRGs and member of the Texas Leadership Council. He partners with leaders to translate values into meaningful business and people outcomes.A committed civic leader, Ronald has served on the Cathedral of Hope Board of Stewards for more than eight years, including two years as Clerk, and has supported organizations such as Habitat for Humanity, Junior Achievement, and the Boys & Girls Club.Born and raised in Longview, Texas, and a proud graduate of the University of North Texas, Ronald is driven by building strong leaders, resilient teams, and cultures where people and performance thrive together.Note: Content shared here is for informational and educational purposes only and does not constitute investment advice, securities recommendations, or insurance product endorsements under applicable laws and regulations.

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