Ronak Khamar
Senior Project Lead at Infosys
- Role
- Senior Project Lead at Infosys
- Location
- Gandhinagar, GJ, IN
- LinkedIn followers
- 500 followers
About Ronak Khamar
Senior Project Lead Role- Technical Services Team Management Project…
Experience
Senior Project Lead
Jul 2021 — Present · Gandhinagar, IN
Projects: Project3: GE Vernova Global (Lead- Tier3)Project2: AT & T Global(Senior Project Lead- Network Voice-L3)Project1: Global Foundries (Senior Project Lead-Network Voice-L2+L3)Roles and Responsibilities:• Senior lead of multiple voice operations and service projects of MS Teams, Cisco CUCM, Control Hub, UCCX, and Avaya UCCM based products.• Working on Main key functionalities based on prioritize P1 to P4 and level of troubleshooting L1, L2, L3 incident resolution, user administration, server Patch management, Incident management, Change management, service requests, Server installation, Audit and Compliance • Hand-on working experience on Cisco and Avaya Red based products with levels of troubleshooting, configuration, rootcause based on reported incidents.• Working on Cisco CUCM-Voice Gateway, voice circuits (PRI, Trunks, SIP), Unity VM Jabber and network monitoring along with it.• Representing business meetings of priors of project managers and senior stakeholders with effective communication leadership.
Education
Gujarat Technological University (GTU)
Master of Business Administration - MBA
2021 — 2023
Caravan HighSchool
SSC
2006 — 2007
Gujarat Technological University (GTU)
B.E.
2009 — 2013
Vakharia P. J. Highschool , Kalol
H.S.C
2007 — 2009
Skills
- Management
- Networking
- Sip
- Telecommunications
- Voip
- Voice Over Ip (Voip)
- Growth Strategies
- Business Strategy
- Troubleshooting
- Speech Communications
- Infrastructure
- Avaya Products
- Servers
- Wireless Technologies
- Training
- C
- Microsoft Office
- Linux
- Project Engineering
- Team Leadership
- Ip Office
- Project Planning
- Leadership Development
- E-Governance
- Leadership
- Red Hat Linux
- Organizational Leadership
- Routing
- Internet Protocol Suite (Tcp/Ip)
- Customer Relationship Management (Crm)
- Public Speaking
- C++
- Team Motivation
- Avaya Communication Manager
- Business Analysis
- Nice
- Isdn
- Team Management
- Windows
- Project Management
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