Ronak Jain
US Retirement and Pension | Certified SAFe POPM |
- Role
- Service Delivery Ops Specialist at Accenture
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Ronak Jain
Experienced operations leader with over 12 years of proven success in the US Retirement…
Experience
Service Delivery Ops Specialist
Feb 2025 — Present · Pune, IN
Team Leadership: Manage daily operations, balance workloads, and maintain team motivation to ensure consistent and high-quality performance.Process Implementation: Oversee smooth implementation of new processes and updates with a strong focus on UAT oversight.Quality & Performance Management: Ensure compliance with Quality Processes, SLAs, TATs, and KPIs through continuous monitoring.Technical Expertise: Proficient in OMNI Station, OMNI Admin-web, OMNI Pay, Unified Desktop, Unified Workflow, and Agile methodologies to drive operational efficiency.Staff Development: Mentor and develop team members, lead recruitment efforts, and uphold compliance protocols.Process Optimization: Collaborate with on-shore teams to innovate and automate processes, significantly reducing manual tasks and turnaround times.High-Volume Task Execution: Manage time-sensitive retirement process tasks with strict adherence to compliance and quality standards.Quality Metrics Enhancement: Perform Root Cause Analysis (RCA) to meet quality goals and deliver data-driven insights to management.Team Support & Communication: Handle worklists for absent team members to avoid process delays and lead weekly meetings for updates and improvements.Continuous Improvement: Partner with on-shore teams to design and implement initiatives that enhance operational effectiveness.
Education
Venkateswara junior college
HSC
2006 — 2008
Bharati vidyapeeth,Institute Of management,Kolhapur
Bachelor's Degree
2008 — 2011
MODERN HIGH SCHOOL
SSC
1993 — 2004
Sinhgad Institute Of Management
Master of Business Administration (M.B.A.)
2012 — 2014
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