Ronak Devaliya
Technology Analyst at Infosys | MSU Baroda Alumnus | Organizer – Prerna
- Role
- Technology Analyst at Infosys
- Location
- Junagadh, GJ, IN
- LinkedIn followers
- 500 followers
About Ronak Devaliya
I am a Technology Analyst with experience supporting business-critical financial applications for Goldman Sachs (via Infosys). My expertise lies in L1/L2 production support, incident management, and system monitoring, with hands-on work in Autosys, Linux, databases, and ServiceNow.I have a proven track record of ensuring high system availability, meeting stringent SLAs, and driving root cause analysis to reduce recurring issues. Beyond technical problem-solving, I have collaborated directly with global client teams, including on-site assignments in Brazil and Mexico, where I supported local operations, managed escalations, and improved system performance.Key strengths:Application & Infrastructure Support (L1/L2)Autosys Batch Job Monitoring & TroubleshootingIncident & Problem Management (ServiceNow)Linux & Database skillsRoot Cause Analysis & Preventive MeasuresCross-cultural Collaboration & On-site Client Engagement
Experience
Technology Analyst
Jul 2025 — Present · Mexico City, MX
Education
The Maharaja Sayajirao University of Baroda
Bachelor of Engineering - BE, Electrical
2017 — 2021
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