Ronak Ashraf Khan
Customer Support Officer
- Role
- Level 2 Customer Support Officer at Teleperformance at TP
- Location
- Srinagar, IN
- LinkedIn followers
- 500 followers
About Ronak Ashraf Khan
Highly skilled and customer-focused professional with over five years of experience in…
Experience
Level 2 Customer Support Officer at Teleperformance
Sep 2023 — Present · Bengaluru, IN
Experienced Flipkart Customer Support Specialist adept at handling diverse account-related cases. Proven track record in addressing customer queries on orders, deliveries, returns, and product information with precision and timeliness. Skilled in troubleshooting technical issues during the shopping process and educating customers on Flipkart\'s policies. Proficient in maintaining detailed records, providing constructive feedback to management, and analyzing customer feedback to drive continuous improvement. Known for effectively resolving complaints and escalating complex issues to higher levels of support when necessary.
Education
Gandhi Memorial College, Srinagar
Bachelor's of commerce
2016 — 2020
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
Diploma in Computer Applications
2017 — 2018
Indira Gandhi National Open University
Master's degree
2020 — 2022
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