Ron Ainsworth
Senior Service & Operations Leader | Driving Customer Satisfaction, Operational Efficiency & Growth | Expertise in Service Delivery, Cross-Functional Leadership, and Strategic Planning
- Role
- Business Operations Manager at Fluke Corporation
- Location
- American Fork, UT, US
- LinkedIn followers
- 500 followers
About Ron Ainsworth
As a seasoned leader in service and operations management, I have over 20 years of experience driving transformative improvements in customer satisfaction, operational efficiency, and business growth. I excel in leading cross-functional teams, implementing data-driven solutions, and delivering on strategic initiatives that align service operations with broader business goals.I am passionate about leveraging technology, such as AI and data analytics, to improve service delivery and customer experience. My work has included market development for innovative technologies, turning around service and operations, and delivering an AI chatbot for streamlining service communication. Now, I am looking to bring my expertise in service operations, strategic planning, and continuous improvement to a role where I can continue driving impactful change and delivering measurable results.
Experience
Business Operations Manager
Apr 2023 — Present · American Fork, UT, US
Spearheaded a $XX M past-due backlog reduction through data-driven cross-functional problem-solving.Increased customer satisfaction (CSAT) by 30 points through process improvements and team collaboration.Developed and implemented Power BI dashboards, replacing manual Excel processes, leading to faster decision-making and enhanced communication with customers.Led the CEO Kaizen initiative to resolve service backlogs, achieving significant improvements in service delivery and customer satisfaction.
Education
Brigham Young University
Bachelor of Science, Physics
Brigham Young University
MBA, General Business
2003 — 2005
Skills
- Digital Marketing
- Marketing Automation
- Business Intelligence
- Marketing Management
- Email Marketing
- Product Marketing
- Demand Generation
- Sem
- Multi-Channel Marketing
- Product Planning
- Data Analysis
- Product Launch
- Sales
- SEO
- Eloqua
- Channel Partners
- Technical Writing
- Market Research
- Automation
- Marketing
- Cross-Functional Team Leadership
- Marketing Strategy
- Strategy
- Product Development
- Physics
- Program Management
- B2b Marketing
- Product Management
- Management
- Process Improvement
- Calibration
- Crm
- Leadership
- B2b
- Team Leadership
- Competitive Analysis
- Online Advertising
- Online Marketing
- Marketing Communications
- Metrology
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