Ron Lev
Performance Coach @Ingeus
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WORK HISTORY
Performance Coach @Ingeus
London, GB
Engaged as a performance coach providing consultancy services, training deployment, and site transformation which was heavily focused on optimising the customer journey-Designed and implemented customised time and diary management frameworks, leading to a 40% improvement in team performance, based on feedback from employees and their managers-Led a cross-functional project involving three departments, resulting in a 10% re-engagement of previously disengaged clients by utilising a customer-centric approach. Streamlined needs assessments to 15 minutes, enabling immediate solutions. Successfully scaled this pilot project across multiple sites in London after a two-month trial-Transformed the lowest-performing site into the highest-performing location by deploying an 8-part excellence performance framework. This initiative earned commendation from the Ingeus CEO for driving exceptional service standards-Improved key KPIs by elevating employee engagement, moving the site from last place to first in a metric measuring the adoption of new processes for enhanced customer interaction-Developed and facilitated workshops for up to 300 employees on diverse topics to enhance skill sets and operational efficiency-Created and executed comprehensive training programmes, coaching employees to improve business metrics (KPIs), with responsibilities spanning data analytics and acting as a liaison between senior management and operational staff to align strategic goals.
EDUCATION
The College of Management Academic Studies
Bachelor's degree, Information System and Marketing
SKILLS
ABOUT RON LEV
I work at the intersection of operational excellence, performance improvement, and capability design in complex, people-centric environments.Over the past decade, I have led cross-functional initiatives that improved operational KPIs by up to 40%, increased employee retention by 30%, and enhanced customer satisfaction by 25%. My work focuses on translating strategy into practical operating models that teams can adopt, sustain, and scale.I am the creator of the Gold Model® (2018), a structured productivity and execution framework designed to align goals, prioritisation, and delivery discipline. The framework has been implemented across 20+ institutions, including the University of Cambridge and UCL, as well as start-ups, SMEs, and a UK government-funded programme, contributing to productivity improvements of up to 45%.My experience spans operational diagnostics, workflow design, performance coaching, and capability rollout, working closely with senior leaders, compliance functions, and delivery teams to ensure initiatives are measurable, safe, and embedded into day-to-day practice.I am particularly interested in how modern tools and operating models can be introduced responsibly into non-technical teams to improve decision-making, consistency, and execution quality.
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