Ron Howard

About Ron Howard

Transformational IT leader with a proven track record of positioning companies as strategic partners through innovative ecosystem development and sales engagement strategies. Media publisher of technology briefings. in fostering high-performance partnerships, evangelizing cutting-edge solutions, and driving market presence. Adept at collaborating with cross-functional teams to develop and promote integrated solutions that enhance customer value propositions. Proven ability to communicate complex technical information effectively across various platforms, including trade shows, conferences, and publications. Results-driven professional with a focus on delivering pragmatic solutions that drive business growth and market collaboration.

Experience

1. Executive Support Engineer

   Shell

   Aug 2018 — Present · Houston, TX, US

   Providing Executive & Critical User IT Support that delivers elevated support to Executives, their Personal Assistants and to those staff fulfilling highly critical roles within the business where their downtime may have significant financial or reputational impact to Shell. Acting as the advocate for the end-user to ensure to ensure that every technical need is meet to their expectation.Handling of most confidential data, ensuring that it secured, and backed-up on a regular basis.Created Executive IT dashboards/monitors within Aternity (SaaS based tool - End User System Monitoring) that provides engineers with preemptive focused data – ensuring that systems function at optimal levels.Troubleshooting, analyzing, and identifying system / network anomalies and conflicts that limit or prevent end-user functionality.Creating and managing service tickets within ServiceNow that includes generating escalations and working with back office IT support teams ensuring that support issues are resolved within a realistic time.Utilizing administrative tools such as NetIQ Active Directory tool - Directory and Resource Administrator (DRA) for managing user accounts and smart card administration.

Education

• Southern New Hampshire University

  Master of Business Administration, Cloud Technologies

  2015 — 2017

• University of Houston-Downtown

  Bachelor of Science, Psychology

  1994 — 1998

Skills

• Server 2012
• Microsoft Word
• Radius
• Nap
• System Center Operations Manager
• Research
• Virtual Private Network (Vpn)
• Strategic Partnerships
• Program Management
• Storage Area Network (San)
• Budgets
• Sales Process
• Windows 10
• Public Speaking
• Active Directory
• System Center Configuration Manager (Sccm)
• Windows Server
• Information Security
• Disaster Recovery
• Powerpoint
• Microsoft Excel
• Account Management
• Group Policy
• Strategic Planning
• Management
• Team Building
• Windows
• System Center Virtual Machine Manager (Scvmm)
• Project Management
• IT Management
• Server 2008 R2
• Nps
• Outlook
• Enterprise Network Security
• English
• Teamwork
• Windows 7
• Leadership
• Customer Service
• Microsoft Azure