Ron Gruss
Director of Operations at Agilio
- Role
- Director of Operations at Agilio.Pro
- Location
- Binghamton, NY, US
- LinkedIn followers
- 500 followers
About Ron Gruss
With a strong background in Customer Contact Center startups nationwide, I have a proven track record of recruiting/hiring the right people and developing processes to make them successful. My skill sets are rooted in the management of large sales and customer service teams. I also have the unique abilities to bridge Human Resources and Operations. Over the past few years I’ve created policy and procedure, then worked in the trenches under those same policies. No one understands the perspective of employee and manager better than me.
Experience
Director of Operations
Mar 2024 — Present · Binghamton, NY, US
Education
ICM School of Business
Associates, Business
1990 — 1992
Skills
- Sales
- Call Center
- Sales Process
- Sales Operations
- Customer Retention
- Direct Sales
- Customer Service
- Salesforce.com
- Performance Management
- Crm
- Employee Training
- Telecommunications
- Call Centers
- Lead Generation
- Vendor Management
- Customer Acquisition
- Employee Benefits
- Telemarketing
- Workforce Management
- Recruiting
- Management
- Team Building
- Cold Calling
- Account Management
- Customer Experience
- Start-Ups
- B2b
- Customer Satisfaction
- Training
- Call Center Development
- Outsourcing
- Ivr
- Contact Centers
- Inbound Marketing
- Leadership
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