Ron Davis

About Ron Davis

Passionate leader who drives revenue growth and financial performance by developing and executing programs that generate measurable improvement in customer satisfaction and loyalty. Accomplished problem solver possessing strong business acumen; demonstrated success building effective high-performing teams. Collaborative leader who leads by example, engaging front-line associates, key stakeholders, executive leaders, and customers with initiatives that enhance the customer experience. Diverse background in application engineering, technical support, warranty, OEM parts, training, voice of customer and manufacturing operations in various industries such as forklift material handling solutions (internal combustion, electric and AGV), commercial HVAC, refrigeration, security, and plastic automation controls. • Customer Satisfaction & Loyalty• Technical Support Management• Contact Center Metrics/KPI’s• Coaching and Mentoring• NPS System (Net Promoter) • CRM’s• Project Management• Data Analysis• Complaint Management• Account Management• Team Development• Continuous Improvement• Warranty Returns & Cost Reduction• Knowledge Centered Support (KCS)• Strategic Planning• Problem Prevention (8D) • Workflow Optimization• Cross-functional Team Leadership• Offer Quality• Service Level Agreements (SLA)• Service Campaign Management

Experience

1. Manager Service Engineering and Parts Technical

   Logisnext Americas Inc.

   Oct 2020 — Present · Marengo, IL, US

   Responsible for all MLA brands including Mitsubishi, Jungheinrich, Caterpillar and UniCarriers electric forklifts and Automated Guided Vehicles (AGV’s). Lead the Service Engineering and OEM Parts Technical support functions and provide support for all North America’s 700 plus dealers. Responsible for local and remote teams in Marengo, Illinois and Houston, Texas.

Education

• Rock Valley College

  Associate’s Degree, Electronics Technology

Skills

• Purchasing
• Process Improvement
• Team Building
• Management
• Engineering
• Department Budgeting
• Crm
• Net Promoter® Certified Associate
• Quality Assurance
• Kaizen
• Energy Management
• Product Development
• Integration
• Product Management
• Building Automation
• Operations Management
• Coaching & Mentoring
• Quality Management
• Pricing
• Hvac Controls
• Leadership
• Training
• Customer Satisfaction
• Testing
• Electrical Engineering
• Security
• Saleforce.com
• Customer Service
• Sales Management
• Six Sigma
• Project Management
• Software Documentation
• Electronics
• Team Leadership
• Root Cause Analysis
• Analytics
• Business Strategy
• Troubleshooting
• Continuous Improvement
• Engineering Management