Ron Crickon
Senior Escalation Engineer @Ltn
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WORK HISTORY
Senior Escalation Engineer @Ltn
As a Senior Escalation Engineer at LTN Global, I was part of a team that was the final escalation point within the Customer Support Team. Assisted in advanced troubleshooting and resolving difficult, complicated issues, and was crucial in ensuring that the LTN customer base has the highest technical support and assistance level.**Key Contributions:**Found and resolved several internal security issuesConfigured and installed Nessus security scansWrote several scripts to help update custom CSV files to update network settingsTroubleshot and reviewed kernel logs related to networking and Linux performanceImplemented a KB system, where one previously did not exist.Wrote several how-to and troubleshooting guides on the differences between CentOS 7.6 and Alma 8.8
EDUCATION
Cccc
Associate's degree, Network and System Administration/Administrator
SKILLS
ABOUT RON CRICKON
Experienced Reliability Engineer with a demonstrated history of working in the computer…
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