Ron Cox
Director, Patient Experience @Johns Hopkins Medicine
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WORK HISTORY
Director, Patient Experience @Johns Hopkins Medicine
Direct organizational strategy centered around patient experience at multiple facilities across MD, DC, and VA- Review and analyze the organization’s patient experience data and use data to provide in-depth, proactive consultation, coaching and direction to directors, providers, managers and staff- Observe workflow in 50+practice locations to provide recommendations and training related to patient centered care- Design survey processes to capture meaningful data, monitor the survey process and resolve problems to ensure compliance with all aspects of the patient satisfaction data reporting- Analyze survey results, identifying trends and develop organization wide performance improvement plans- Provide consultative services to practices regarding survey data analysis and interpretation- Develop course material and provides training on best practices- Actively manage and support patient excellence committees, programs, events and activities.
EDUCATION
Liberty University
Doctor of Philosophy - PhD
Liberty University
Bachelor of Science - BS
Carroll Community College
Associate of Arts - AA
Liberty University
Master of Arts - MAEL
ABOUT RON COX
Healthcare executive with more than 15 years of progressive leadership experience in…
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