Rommy Tosana
Customer Support Manager at Cloudflare
- Role
- Customer Support Manager at Cloudflare
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Rommy Tosana
Hard worker with good responsibility, accustomed to working in jobs with multi-tasking and involved many people. Good communication skills, trustworthy, and well-organized. Able to work individually or be part of a team.Specialties: Specialists in installation and optimization of Linux (RHEL) and Web Server (Apache/Nginx) especially in e-commerce industry.
Experience
Customer Support Manager
Jul 2021 — Present · San Francisco, CA, US
Key liaison interacting between the Customer Support and Customer Community ensuring ongoing high customer satisfaction and reduced time to resolution while cost-reducing overall customer support efforts- Manage, mentor, and coach team members- Provide career development planning and guidance- Meet 1-1 with team members on a regular basis- Hire, onboard, and provide advance training to new team members- Maintain cross-team communication between Support, Engineering, and Sales- Work with other Support managers/directors/teams on the development and execution of team strategy- Handle and follow-up on customer escalations
Education
Universitas Gadjah Mada
Bachelor, Electrical Engineering
2003 — 2008
Skills
- Mysql
- Apache
- Git
- Centos
- Integration
- Firewalls
- Cloud Computing
- Servers
- Unix
- Networking
- Rhel
- Linux
- E-Commerce
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.