Rommel Fernandes
Service Recovery Manager @Barclays
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WORK HISTORY
Service Recovery Manager @Barclays
EDUCATION
CBSE
High School Diploma
Pune University
High School Diploma
Savitribai Phule Pune University
Bachelor of Commerce (B.Com.), Taxation and Accountancy
CBSE
High School Diploma
ABOUT ROMMEL FERNANDES
With over 17 years of experience, I specialize in major incident management, service delivery, and service recovery within ITIL frameworks. As a Service Recovery Manager at Barclays, I collaborate with stakeholders to ensure timely recovery plans and reduce service impacts on customers, clients, and colleagues. My expertise extends to incident command and service improvement plans, with a focus on enhancing operational efficiency and mitigating business risks. I actively contribute to root cause analysis, post-incident reporting, and change management processes. My mission is to facilitate seamless service delivery by aligning technical and application support teams, ensuring customer satisfaction, and addressing operational challenges effectively. Always committed to driving service excellence, I emphasize proactive problem solving and structured incident management.
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