Romit Sengupta
Service Delivery Manager (SPM) at HCLTech |Prince 2® Project Manager Certified (Foundation & Practitioner) |ITIL® v4 Foundation Certified | ITIL® v3 Foundation Certified | Cloud Infrastructure Services || Ex-Capgemini
- Role
- Services Program Manager at HCLTech
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Romit Sengupta
Versatile individual with a PGDM/MBA in Business Management, distinguished for collaborative skills and a track record of delivering impactful results. Ample experience in the field of Information Technology and Consulting, specializing in Service Delivery functions. Efficient in collaborating and communicating new ideas and opinions.
Experience
Services Program Manager
Oct 2024 — Present
Managing end-to-end Global Service Delivery for critical enterprise customers like Johnson & Johnson, JP Morgan Chase, Morgan Stanley, Wells Fargo, Zoetis, on behalf of Verizon. Facilitate end-to-end customer requirements across Delivery, Assurance, and Finance functions, coordinating closely with internal technical and administrative teams to maintain high service standards and ensure all deliverables fall within SLA timelines. Lead Monthly and Quarterly Business Reviews, creating and presenting customer PPTs to drive client engagement and transparency. Manage the full lifecycle of post-meeting action items, ensuring all deliverables are tracked and completed within agreed timelines. Lead daily stand-ups and weekly coaching sessions to align team goals and provide personalized support for individual career growth. Mediating complex workplace issues, utilizing active listening and collaborative negotiation to reach mutually beneficial solutions. Expert in building robust escalation workflows and leading multi-disciplinary teams to resolve complex operational bottlenecks and high-stakes stakeholder concerns and acted as the primary point of contact for critical issues. Managing end-to-end order lifecycles for critical enterprise customers, by synchronizing internal operations with external carriers, consistently meeting the agreed SLA targets. Lead critical P1 Incident Bridge calls to ensure rapid resolution and high customer satisfaction.
Education
South Point High School, Kolkata
High School Diploma, Computer Science
Maulana Abul Kalam Azad University of Technology
Bachelor of Technology, Computer Engineering
Symbiosis Institute of Business Management, Pune
Master of Business Administration, Business Administration and Management, General
South Point High School, Kolkata
Madhyamik, Science
Symbiosis Institute of Business Management, Pune
Postgraduate Degree, Business Administration and Management, General
Netaji Subhash Engineering College
Bachelor of Technology - BTech, Computer Science
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