Romila Sinha
Director, Operations | Six Sigma Black Belt | Driving $36M+ Revenue Growth & Operational Excellence | Client Retention Expert | Global Team Leadership
- Role
- Director Analytics and Operations at Gartner
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Romila Sinha
Director with 15+ years driving operational excellence and revenue growth across global…
Experience
Director Analytics and Operations
Mar 2019 — Present · Dallas-Fort Worth, TX, US
Leading operational excellence initiatives for global research and advisory firm, driving revenue growth and client retention programs.Key Achievements: • Drove $36M revenue growth in Executive Business Services from $96M to $132M through client retention programs, operational streamlining, and cross-functional team alignment • Assessed strategic risks and implemented mitigation plans, redesigning key processes and establishing KPI frameworks supporting business growth • Built governance frameworks and standardized delivery methods, creating operational infrastructure enabling successful execution across business units • Delivered client presentations, facilitated workshops, and developed business proposals for medium to high-complexity projects • Coached and mentored junior staff through structured development programs, improving individual performance and team capabilitiesStrategic Initiatives- EBS Epalooza: Planned and executed 3-day offsite for 100+ Executive Partners focused on retention and growth strategies- GCMO LCF: Facilitated cross-functional strategy forum across R&A, Sales, Services, Conferences, and Product teams- CMO Risk Model: Created 2x2 risk matrix for data-driven account prioritization and retention efforts- Client SIG Standardization: Developed COE support model saving 8 hours per Executive Partner per quarter- C-Level Analyst Matching Program: Partnered with RES to boost client satisfaction through strategic analyst matching
Education
Delhi University, New Delhi, India | 2004
Bachelor of Science in Chemistry
2001 — 2004
Skills
- Process Excellence
- Mis
- Workforce Management
- Leadership
- Business Process Improvement
- Business Process Re-Engineering
- Quality Assurance
- Bpo
- Contact Centers
- Dialer Management
- Strategy
- Process Improvement
- Offshoring
- Customer Satisfaction
- Training
- Management
- Service Delivery
- Business Analysis
- Call Centers
- Operations Management
- Team Leadership
- Outsourcing
- Customer Experience
- Team Management
- Vendor Management
- Analytics
- Business Process Outsourcing (Bpo)
- Customer Relationship Management (Crm)
- Call Center
- Analysis
- Performance Management
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