Romeo Leon

About Romeo Leon

I consider myself as customer-centric, goal-focused, and highly dedicated professional with progressive experience maintaining long-term client retention to achieve set goals. While adding excellence and success to the organizations, I drove business growth, generated leads, and promoted services/products. In addition to the above, I have remarkable acumen in creating success plans for clients and documenting customers’ progress toward established goals and results. Moreover, I am skilled in managing all post-sales activity for enterprise customers through strong relationship-building, product knowledge, planning, and execution. I am also instrumental in identifying and securing new business development opportunities to enhance company revenue and profitability. Moving forward to my demonstrated abilities, I am adept at building and executing post-sale success management strategy, as well as developing and tracking progress toward customer success operational goals relating to key metrics, such as churn and renewal rates. Last but not the least, I am a transformational leader; expert at directing talented team members and new employees to achieve business objectives.Please feel free to contact me at my email with any thoughts, comments, or questions about my work—I’m always interested in making new professional connections.

Experience

1. VP of Customer Success

   Goodtime

   Sep 2023 — Present

Education

• University of California, Berkeley

  Bachelor of Arts in Political Economy | Minor: Business Administration, Political Economy & Business

  1997 — 2001

Skills

• Strategic Partnerships
• Salesforce.com
• Financial Services
• Profit & Loss Management
• Strategic Planning
• Cross-Functional Team Leadership
• Vendor Management
• Electronic Discovery
• Saas
• Software as a Service (Saas)
• Business Development
• Customer Success
• Analytics
• Account Management
• Executive Management
• Solution Selling
• Big Data
• Project Coordination
• Consultants
• Leadership
• Strategic Consulting
• Management Consulting
• Business Process Improvement
• Go-to-Market Strategy
• Start-Ups
• Pre-Sales
• Consultancy
• Cloud Computing
• Litigation Support
• Project Execution
• P&L Management
• Enterprise Software
• Management
• Project Management
• Computer Forensics
• Business Intelligence
• Crowdsourcing
• Client Services
• Product Management
• Project Planning