Romel Molina

Vice President - Head of Insurance Operations Customer Contact Center at Lincoln Financial Group

Role: Vice President - Head of Insurance Operations Customer Contact Center at Lincoln Financial
Location: High Point, NC, US
LinkedIn followers: 500 followers

About Romel Molina

Experienced Contact Center Executive with more than 20 years of progressive leadership experience. Proven track record of achieving targets and building strong leadership teams with outstanding culture. Comfortable operating at the highest level of a company as well as in a matrixed organization. Proficient with transformation and significant changes initiatives. COPC Certified Coordinator since 2009 and AVAYA CMS Reporting Certified since 2008. Excellent analytic ability, outstanding results in strategy planning, goal orientated and excellent interpersonal relationships skills. Manage staffing of over 1,200 in Puerto Rico, United States, South America, India and South Africa.

Experience

Vice President - Head of Insurance Operations Customer Contact Center
Lincoln Financial
Jan 2023 — Present · Greensboro, NC, US
Responsible for the domestic and offshore operations of the Lincoln Financial Group Insurance Operations Contact Center Team. Major lines of business include Life, Annuity, Producer Solutions, Written Communications and Claims.

Education

Inter American University of Puerto Rico-Aguadilla
Bachelor of Business Administration - (BBA), Management Information Systems
Inter American University of Puerto Rico-Aguadilla
Master of Business Administration - (MBA) IP, International Business

Skills

Sales Operations
Customer Service
Reporting & Analysis
Customer Satisfaction
Call Centers
Centro De Llamadas
Outsourcing
Retail Banking
Contact Center Operations
Contact Center Management
Mortgage Servicing
Operations Management
Management
Satisfacción Del Cliente
Administración Y Dirección De Empresas
Planificación Estratégica
Team Leadership
Liderazgo
Contact Center Strategy
Vendor Management
Process Improvement
Quality Assurance
Liderazgo De Equipos
Recruiting
Servicio De Atención Al Cliente

Contact information

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Work email
•••••@lincolnfinancial.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Lincoln Financial

Financial Services · 11K employees · Founded 1905 · Radnor, Pennsylvania, United States

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, investments, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Your tomorrow. Our priority. For social media community guidelines: https://visit.lfg.com/4hJHCb2. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln National Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial℠ affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

lincolnfinancial.com

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