Romani F.
Electrical Engineer with an Active TS/SCI
- Role
- Senior Field Electrical Representative at Eaton
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Romani F.
Senior Field Electrical Engineer with 3.5 years of experience in the electrical…
Experience
Senior Field Electrical Representative
Sep 2023 — Present · Manassas, VA, US
A Senior Field Service Engineer delivers technical support and field service engineering to customers, focusing on the installation, startup, commissioning, maintenance, troubleshooting. • Continuously enhances personal, technical, and professional skills to effectively service products, staying updated with product technology to troubleshoot and repair. • Create precise and timely reports on service work, product performance, and warranty issues.• Offer basic application support to customers via phone or on-site consultations and are available 24/7 to respond to emergencies with minimal notice. • Also, fosters and maintains strong relationships with customers and other service organizations, and business units to ensure customer satisfaction. • Demonstrate a strong understanding of customer needs, preferences, and constraints, with proven skills in customer service, sales, and handling difficult situations to achieve customer satisfaction.
Education
Northern Virginia Community College
Associate of Science - AS, Electrical and Electronics Engineering
2014 — 2018
George Mason University - College of Engineering and Computing
Bachelor of Science - BS, Electrical and Electronics Engineering
2018 — 2020
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